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We Hope You Enjoyed The Customer Experience Conference – Please Take A Look At Some Of Our Other Events

The Customer Experience Manchester Conference - Engaging Journeys, Real Results

Outstanding, Results-Boosting Customer Experiences & Insight-Led Journeys: Harness The Latest Tools, Technologies & Digital Innovations, Leverage Insight & The Voice Of The Customer From Your Data, Empower Your Employees To Drive A Customer-Centric Culture, Deliver Excellent Frontline Customer Service & Demonstrably Impact The Bottom Line

A Brand-Led, One-Day Conference & Networking Event, 3rd October 2018, Museum of Science & Industry, Central Manchester. Download Brochure | Register Before This Thursday & Save £150!

Why Attend The 2018 Edition Of The Customer Experience Manchester Conference?

  • Real-World, Best-Practice Advice From 21 Customer Experience Leaders In 1 Day
  • Convenient, One-Day Interactive Conference Format
  • 10 Advanced Sessions Focused On Your Hottest Customer Experience Challenges
  • 5 Peer-To-Peer Discussions: Coaching & Upskilling | Vulnerable Customers | Personalisation | B2B | Employee Engagement
  • Practical Case Studies & Real Experiences
  • 2 Panel Discussions & Q&As: New Technologies & Innovations & Culture
  • 1 Double Perspective: Customer Expectations, Voice & Feedback
  • 1 Unmissable Day

21 Cross-Sector Thought Leaders Share Their Strategies On Harnessing The Optimal Tools & Technologies To Create Outstanding Customer Journeys, Leverage The Voice Of The Customer With Clever Data Management, Empower Employees To Drive A Customer-Centric Culture & Excellent Frontline Customer Service & Impact The Bottom Line:

  1. Guarantee First-Rate, Seamless Customer Journeys: Maximise brand presence, exposure, engagement and consistency across multiple customer touchpoints
  2. Exploit Cutting-Edge Tools, Technologies & Innovations: Extract real value from the latest technologies set to disrupt the customer experience landscape
  3. Leverage The Customer Voice, Exceed Expectations: Tap into consumer feedback to align your organisation with customer demands
  4. Extract Actionable Insights From Customer Data: Mission-critical customer insights through savvy data analysis – what makes your customers tick?
  5. Empower Employees To Live & Breathe A Culture Of Customer-Centricity: Drive an ethos of customer satisfaction and upskill staff to deliver optimal experiences
  6. Streamlined, Optimised Digital Touchpoints: Quick and easy wins to minimise customer and employee pain points across social and digital channels
  7. Measure Engagement, Impact & ROI: Drive continuous improvement and convince senior stakeholders of the bottom-line impact
  8. Deliver Exceptional Frontline Customer Service: Minimise discontent and boost loyalty with authentic and efficient frontline customer experiences

10 Advanced Sessions Focusing on Your Toughest Challenges: Customer Journeys • New Technologies & Innovations • Customer Expectations, Voice & Feedback • Data & Insight • Employee Engagement & Internal Culture • Digital Experiences • Measuring Impact & ROI • Customer Service & Frontline Contact • Best-In-Class Customer Engagement • Social Media

Not quite right for you? Please take a look at Global Insight Conference's other events:

Global Insight Conferences produces high-quality business events. Our mission is to create a business conference experience which is personal, which breathes quality and which represents absolute value for time and money.

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The Customer Experience Manchester Conference

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